Ordering

We are a UK based company and our business operates under UK consumer law.

Please find out full terms and conditions here.

Our products:

Our products are pure wool. We cannot be responsible for allergies or reactions in your handling of it.

We have tried to make all our photos represent the colours of our yarns as accurately as possible. Please bear in mind that your own screen may show the colours differently. If you are in any doubt about the colour, style or feel, please order samples first.

Dye batches may vary; please order sufficient for your project. We will let you know if there is not enough stock of the same dye batch for your order.

Any printed material supplied will have colours represented only as accurately as printing allows.

Descriptions are as objective as possible and made in good faith, but you must accept that individual interpretation may differ.

Patterns: we present our designs in as much detail as we think will enable you to make an informed choice, but we do not guarantee you will like your project once completed by you.

Our patterns are error-checked and samples knitted, but we do not guarantee them error free, or that they will be written in a style that you may personally prefer – we’re all different! We welcome feedback, and will answer queries by email.

Whilst aiming to offer high quality and attention to detail for customer satisfaction, we do not guarantee the outcome of the use of our yarns or wool – this is down to individual use, interpretations and styles and out of our control.

Payment

Our online shop is powered by Squarespace and payments are accepted via Stripe. Payment and ordering is secure and your card details are not stored. Please follow the instructions given as you progress through your order; contact us if you have problems or queries.

If you wish to pay by BACS or cheque please email us for details.

If the goods you have ordered are out of stock, your order will not be completed. We’ll let you know when your choice can be delivered, and you decide whether to proceed. However, in the event of us not being able to procure the stock for your order, we reserve the right to cancel your order.

View our full terms here.